PublisherDOIYearVolumeIssuePageTitleAuthor(s)Link
International Journal of Customer Relationship Marketing and Management10.4018/ijcrmm.30665620221311-26Lurk or De-Lurk?Ali Ahmed Abdelkaderhttps://www.igi-global.com/viewtitle.aspx?TitleId=306656
Advanced Materials Research10.4028/www.scientific.net/amr.457-458.11182012457-4581118-1121The Research on Structural Path between Relationship Benefits and Relationship Outcomes in Customer Loyalty Programs: Using Data MiningQing Min Kong, Xiu Qing Lianghttps://www.scientific.net/AMR.457-458.1118.pdf
10.31124/advance.77562112019A Conceptual Framework of the Relationship between Team Trust and Loyalty toward the Sponsor’s Brand: The Mediating Role of Team IdentificationAmr Sharawy, Abeer Mahroushttps://ndownloader.figshare.com/files/14463605
10.31124/advance.7756211.v12019A Conceptual Framework of the Relationship between Team Trust and Loyalty toward the Sponsor’s Brand: The Mediating Role of Team IdentificationAmr Sharawy, Abeer Mahroushttps://ndownloader.figshare.com/files/14463605
Journal of Retailing10.1016/j.jretai.2017.08.0042017934458-476Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company IdentificationJeremy S. Wolter, Dora Bock, Jeffery S. Smith, J. Joseph Croninhttps://api.elsevier.com/content/article/PII:S0022435917300702?httpAccept=text/xml, https://api.elsevier.com/content/article/PII:S0022435917300702?httpAccept=text/plain
International Journal of Contemporary Hospitality Management10.1108/ijchm-06-2020-0550202032123991-4016Enhancing customer-brand relationship by leveraging loyalty program experiences that foster customer-brand identificationMinjung Shin, Ki-Joon Back, Choong-Ki Lee, Young-Sub Leehttps://www.emerald.com/insight/content/doi/10.1108/IJCHM-06-2020-0550/full/xml, https://www.emerald.com/insight/content/doi/10.1108/IJCHM-06-2020-0550/full/html
Human Resources for Health10.1186/1478-4491-13-82015131The impact of professional and organizational identification on the relationship between hospital–physician exchange and customer-oriented behaviour of physiciansJeroen Trybou, Gaelle De Caluwé, Katrien Verleye, Paul Gemmel, Lieven Annemanshttp://link.springer.com/content/pdf/10.1186/1478-4491-13-8.pdf, http://link.springer.com/article/10.1186/1478-4491-13-8/fulltext.html, http://link.springer.com/content/pdf/10.1186/1478-4491-13-8.pdf
Banks and Bank Systems10.21511/bbs.12(2).2017.112017122106-115The relationship between e-CRM and customer loyalty: a Kenyan Commercial Bank case studyEric E. Mang’unyi, Oumar T. Khabala, Krishna K. Govenderhttps://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/8917/BBS_2017_02_Mangunyi.pdf, https://businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/8917/BBS_2017_02_Mangunyi.pdf
International Journal of Contemporary Hospitality Management10.1108/ijchm-07-2014-03682015273415-430Transitioning loyalty programsJohn T Bowen, Shiang-Lih Chen McCainhttp://www.emeraldinsight.com/doi/full-xml/10.1108/IJCHM-07-2014-0368, https://www.emerald.com/insight/content/doi/10.1108/IJCHM-07-2014-0368/full/xml, https://www.emerald.com/insight/content/doi/10.1108/IJCHM-07-2014-0368/full/html
Sustainability10.3390/su1409519620221495196Sustainable Development and Customer Satisfaction and Loyalty in North Cyprus: The Mediating Effect of Customer IdentificationMustafa Ozkan, Kemal Cek, Serife Z. Eyupogluhttps://www.mdpi.com/2071-1050/14/9/5196/pdf