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Relationships among Employees' Emotion Labor, Sport Center Emotion, Service Quality, and Relationship Retention in Commercial Sports Centers |
Kwang-Soo Lee, Jung-Hee Jung |
Korean J Sport Sci. 2017;28(1):91-103. Published online March 31, 2017 |
Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center Emotion labor, Customer Satisfaction and Service Quality of Commercial Bank in China The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty Instrumental emotion regulation in sport: relationships between beliefs about emotion and emotion regulation strategies used by athletes Comment: Developing and Maintaining High-Quality Relationships via Emotion Relationship status moderates avoidant attachment differences in positive emotion decoding accuracy Acute sport-related stressors, coping, and emotion among professional rugby union players during training and matches Children’s emotion perception in context: The role of caregiver touch and relationship quality. The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre College Student-Athletes’ Communicative Negotiation of Emotion Labor |