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| Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center |
| Buom Kim, Jung-Hee Jung |
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Korean J Sport Sci. 2017;28(3):636-651. Published online September 30, 2017 DOI: https://doi.org/10.24985/kjss.2017.28.3.636 |
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Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center Korean Journal of Sport Science. 2017;28(3):636-651  Relationship between self-determination and relationship commitment, customer orientation, service quality, and relation continuity intention of fitness center customers Korean Journal of Sport Science. 2018;29(1):99-113 The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty Korean Journal of Sport Science. 2020;31(2):230-244 The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty Journal of Management Development. 2018;37(1):76-87 Understanding the relationship between frontline employee boreout and customer orientation Journal of Business Research. 2016;69(10):4259-4268 Customer orientation, relationship quality, and relational benefits to the firm Journal of Services Marketing. 2007;21(3):150-159 Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand Journal of Retailing and Consumer Services. 2022;64:102826 PENGARUH RELATIONSHIP MARKETING TERHADAP CUSTOMER RETENTION ORIENTATION DAN DAMPAKNYA PADA RELATIONSHIP OUTCOME NASABAH JATIM PRIORITAS CABANG HR MUHAMMAD SURABAYA IDEI: Jurnal Ekonomi & Bisnis. 2020;1(1):19-31 The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality Journal of Service Research. 2008;10(3):239-255 The Relationships Between Innovation Orientation, Customer Orientation, Service Quality, and Business Performance Theory and Practice of Quality and Reliability Engineering in Asia Industry. 2017;179-186 |
