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| Relationship between group cohesiveness, identification, communication, and the job satisfaction, customer orientation, long-term orientation, and positive word of mouth of employee in indoor swimming pools |
| Kwang-Soo Lee, Jung-Hee Jung |
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Korean J Sport Sci. 2019;30(1):105-118. Published online March 31, 2019 DOI: https://doi.org/10.24985/kjss.2019.30.1.105 |
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Relationship between group cohesiveness, identification, communication, and the job satisfaction, customer orientation, long-term orientation, and positive word of mouth of employee in indoor swimming pools Korean Journal of Sport Science. 2019;30(1):105-118  How organizational and employee‐customer identification, and customer orientation affect job engagement Journal of Service Management. 2012;23(5):616-639 An emotional labor perspective on the relationship between customer orientation and job satisfaction International Journal of Hospitality Management. 2016;54:139-150 Meta-analytic of the relationship between employee job satisfaction and customer satisfaction Suma de Negocios. 2014;5(11):4-9 Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center Korean Journal of Sport Science. 2017;28(3):636-651 Generating positive word‐of‐mouth communication through customer‐employee relationships International Journal of Service Industry Management. 2001;12(1):44-59 Understanding the relationship between frontline employee boreout and customer orientation Journal of Business Research. 2016;69(10):4259-4268 Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction Journal of Services Marketing. 2015;29(1):71-80 The Interplay Between Employee and Firm Customer Orientation: Substitution Effect and the Contingency Role of Performance-Related Rewards British Journal of Management. 2017;29(3):534-553 A meta‐analysis of the relationship between sales orientation‐customer orientation (SOCO) and salesperson job performance Journal of Business & Industrial Marketing. 2007;22(5):302-310 |
