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| The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty |
| Buom Kim, Jung-Hee Jung |
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Korean J Sport Sci. 2020;31(2):230-244. Published online June 30, 2020 DOI: https://doi.org/10.24985/kjss.2020.31.2.230 |
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The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty Korean Journal of Sport Science. 2020;31(2):230-244  The Effect of Product Quality, Service Quality, Customer Satisfaction on Customer Loyalty Journal of Consumer Sciences. 2022;7(1):34-50 Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center Korean Journal of Sport Science. 2017;28(3):636-651 The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty Journal of Management Development. 2018;37(1):76-87 Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality Cogent Business & Management. 2018;5(1):1491780 Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector International Business Research. 2021;14(4):58 PENGARUH SERVICE QUALITY DAN PATIENT SAFETY EXPECTATION TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA AIC MEDICAL CLINIC DI MASA PANDEMI COVID-19 [THE EFFECT OF SERVICE QUALITY AND PATIENT SAFETY EXPECTATION ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY ON AIC MEDICAL CLINIC DURING THE COVID-19 PANDEMIC] Milestone: Journal of Strategic Management. 2022;2(1):1 The effect of self-service technology of the service quality on customer loyalty for Resort hotels in Taiwan- customer satisfaction as mediator 2021 9th International Conference on Orange Technology (ICOT). 2021; The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty Journal of Service Research. 2007;10(2):161-173 The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty Jurnal Manajemen Strategi dan Aplikasi Bisnis. 2021;4(1):171-180 |
