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The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty
Buom Kim, Jung-Hee Jung
Korean J Sport Sci. 2020;31(2):230-244.   Published online June 30, 2020
DOI: https://doi.org/10.24985/kjss.2020.31.2.230

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The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty
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