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The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty |
Buom Kim, Jung-Hee Jung |
Korean J Sport Sci. 2020;31(2):230-244. Published online June 30, 2020 DOI: https://doi.org/10.24985/kjss.2020.31.2.230 |
The effect of commercial sports center employees’ empathy on job satisfaction, customer orientation, service quality, and organization loyalty The Effect of Product Quality, Service Quality, Customer Satisfaction on Customer Loyalty Relationship between humor orientation and customer orientation, and the employees' trust, service quality, relationship quality, and relationship retention of employee in commercial sports center The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector PENGARUH SERVICE QUALITY DAN PATIENT SAFETY EXPECTATION TERHADAP CUSTOMER SATISFACTION DAN CUSTOMER LOYALTY PADA AIC MEDICAL CLINIC DI MASA PANDEMI COVID-19 [THE EFFECT OF SERVICE QUALITY AND PATIENT SAFETY EXPECTATION ON CUSTOMER SATISFACTION AND CUSTOMER LOYALTY ON AIC MEDICAL CLINIC DURING THE COVID-19 PANDEMIC] The effect of self-service technology of the service quality on customer loyalty for Resort hotels in Taiwan- customer satisfaction as mediator The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty |